Faraway Furniture takes great pride in our quality furniture and excellent customer service

Please feel free to contact us with any comments you may have regarding the service you have received. Be assured that all personal details will be treated as strictly confidential.


Sent: June 2010
Congratulations on your excellent staff and beautiful furniture. I shall be recommending you to anyone I encounter who is looking for fantastic furniture and service.
Mrs Harris, Oxfordshire


Sent: June 2010
Sorry it has taken me a little while to send this email. I would like to take this opportunity to thank your your staff for their efficiency. The customer service was excellent and the delivery and assembly men were polite and courteous. It is rare these days for delivery promises to be kept.
Annette, London


Sent: June 2010
Felt we had to say how impressed we were with the service your comany gives and to say how pleased we are with our new table and chairs. Such quality and style. The seat cushions arrived by courier one hour after your delivery men had left us, Very pleased indeed with all departments. Superb service.
Penny, Hants


Sent: May 2010
I just wanted to thank you for providing such as excellent product and service. The Tahiti Table with Panama chairs was delivered & assembled by a really friendly team on Saturday morning and was seating 6 for dinner that evening. The timing couldn't have been better with the stupendous weather this weekend. The furniture looks & feels fantastic & I can say that the weeks/months (!) of web-surfing have been worth it as we feel we really have bought quality from you.
Mr Warrick, London


Sent: May 2010
We purchased the Hawaiian table with Sorrento chairs. The product is fantastic - great quality and good looking - and the accessories (parasols, cushions) are chosen to compliment. Customer service was excellent from start to finish - opening the warehouse on a Sunday to allow us to view, providing helpful advice on most appropriate furniture, delivery on time, product assembled and packaging removed. Helps that the people we have met have all been passionate about the product. All in all very pleased and good value vs. brands of similar quality
Dan, Herts


Sent: April 2010
I wanted to drop you a line to tell you how pleased we are with our furniture that was delivered on Friday and how impressed we are with your service. Having done a little bit of research on the web beforehand and realising that there are lots of sub-standard goods out there I was a little nervous about seeing the furniture 'in the flesh' but what a wonderful surprise as the quality of the wood and the finish are excellent. I am so pleased that we ordered from you and take great comfort from your guarantee although having seen the goods I am sure that we will not need it. Also, a special mention for the guys who delivered it. Hugely knowledgable, smart and friendly - nothing too much trouble. Finally, Naomi in your office was enormously helpful during the sale process. Really, without wishing to sound too gushing it was an all round pleasant experience that could have gone so differently with another company. I wish your company sold more than just garden furniture as I don't expect to be back to you for another 10 years at least!
Linda, London


Sent: April 2010
Just to let you know we are THRILLED with our new furniture which arrived early today, delivered by two very helpful and informative tradesmen. We are very impressed with both the service and the quality of the teak furniture. It looks fabulous on our terrace. Can you tell how pleased I am?! With our thanks,
Jenny, Shropshire


Sent: March 2010
Thank you for the delivery today of my Bermuda Set and bench. I was a little apprehensive buying these items online but need not have worried. All I ordered arrived at the stated time, and the delivery men were very polite and efficient. The furniture looks great and I would have no hesitation in recommending this company to family or friends.
Ken, Hampshire


Sent: March 2010
...chuffed with quality of teak furniture and the service. I only wish I had discovered you earlier
Iain, Wales


Sent: Feb 2010
We are absolutely delighted with the bench delivered today, many thanks
Brian, Buckinghamshire


Sent: Nov 2009
We are so happy with our Faraway Table..thanks for all you help…
Mrs Jakes, London

Sent: Nov 2009
Thankyou for the beautiful tree bench, it looks amazing under the weeping willow tree..please also say thanks to the delivery men who worked very hard in the rain to assemble the bench
Mr Peters, Hertfordshire

Sent: Oct 2009
Recommended by a friend… very impressed with the quality of the garden furniture and the helpful staff…
M. Wilkin, Leeds

Sent: Oct 2009
Excellent Customer service, very good quality bench… fast delivery , all as promised
Kew Gardens,

Sent: Oct 2009
…the bali benches look fabulous in the sensory garden.
Bristol NHS Trust

Sent: Aug 2009
..we have e-mailed the photos over to you and we are exceptionally happy with our Hawaiian set…thanks for all you help with the colour choice of the parasol and cushions..
Mr Blakely, Surrey

Sent: July 2009
Just a quick e-mail to let you know that we are very happy with our furniture purchase and a big thank you to the two delivery guys for all their advice and hard work…a real pleasure to deal with….
R Dashwood, Norfolk

Sent: May 2009
Excellent service, excellent furniture, very, very happy and will recommend you to all our friends and family
Mrs Moore, Devon

SentL: 28th Dec 2008 16:23
Further to my purchase of the 8 seater Oak dining table a few weeks ago I would like to tell you how delighted I am with this beautiful table. I seated 10 for Christmas lunch and it was perfect. All visitors, young and old, have admired my table and it is indeed a joy to behold.
Perhaps you can consider extending your indoor range?
Once again, thank you, and please extend this to the designer and the craftsmen who worked on this.
Regards
Beryl Aron

Sent: Oct 2008
The memorial bench looks wonderful, we are very grateful for your help in getting it to us in time..
Ms Brady, University of Cambridge

Sent: Sept 2008
...I know it took us quite a while to finally decide on a set for our new patio, thanks for your patience...we got there in the end and are extremely happy with our purchase. (you were right about he black cushions).
Miss Jacobs, London

Sent: 5th Aug 2008 12:02
...delighted with the service, furniture and the assembly men who were very polite and professional...
Leila, Devon

Sent: July 2008
...after rejecting a set from one of your competitors we were relieved to find your garden furniture was of the highest qualilty and just wanted to say thanks for the advice given...
Mark, Yorkshire

Sent: July 2008
...you came highly recommended and now i know why...
Ash, Gerrards Cross

Sent: July 2008
...really pleased with the bench and the quality...
Mr Knight, Beds

Sent: June 2008
the table and chairs look stunning on our decking...
Judy, Wiltshire

Sent: June 2008
many thanks for the fantastic garden furniture...your advice and service was second to none...
Marion, Hertfordshire

Sent: May 2008
...we had a BBQ last week and everyone thought our table was fab I have given your details to everyone thanks again
Andy, London

Sent: April 2008
...I just wanted to let you know how delighted we are with the garden furniture. Thank you very much for your excellent service throughout.
Neil, Suffolk

Sent: April 2008
...we have been very happy with the furniture and i think you will have a few other orders soon,
Giles, Bath

Sent: March 2008
...we took delivery of your garden furniture today and it looks fantastic in our garden...Thankyou
Yan, London

Sent: Feb 2008
...as a carpenter I am very picky when it comes to quality wood. I was blown over by the craftmanship, quality and service...
Paul, Hitchin

Sent: Jan 2008
...the set was delivered on time and on a weekend too!! We are so pleased with our table and chairs...please feel free to use photos attached for your blog.
Frank, Wiltshire

Sent: Jan 2008
...Thanks to you and your team...the two guys were excellent..many thanks again for the excellent customer service we received..
Andrew, Gwent

Sent: Dec 2008
...Thankyou so much for the beautiful tree bench...the guys fitted the tree bench perfectly and were so polite..my wife was delighted with her early Christmas present...
Shane, Lancashire

Sent: August 2007
Naomi, I meant to write last week but life is hectic. The guys turned up on time, as promised with the tree bench. They worked really, really hard, ensuring they built it properly. They were polite and left no mess at all. My wife was absolutely delighted. The bench was exactly as described on the web site, the quality and look both excellent. I have to say it's a real pleasure and surprise to find a company that provides such a good service and product. Many thanks to you and the guys from Faraway who delivered and built the bench.
Ray W

Sent: July 2007
Thanks for our delivery The guys were very helpful and informative. We are very pleased with the table, just need the weather to go with it now!
Wendy, Herts

Sent: June 2007
...our garden furniture was delivered on time, assembled by two very helpful guys and the furniture is looking stunning in our garden. Thanks..
Michaela, London

Sent: June 2007
The garden furniture was delivered today- and is fab, we are really happy with it.
Amy M

Sent: June 2007
We are absolutely delighted with the table and chairs...excellent quality...
Bob, Devon

Sent: March 2007
Just wanted to say how pleased we are with the garden furniture which came on Sunday - great service !!! ...Many thanks once again - I will certainly recommend you.
Allison, Wakefield

Sent: March 2007
Just a quick email to say what a great service you and the guys who delivered the garden furniture gave us - the delivery guys were great and it was very nice not to have to try and put up the table myself! We will recommend you to people we know All the best
Nick, Merseyside

Sent: March 2007
Dear Naomi, Our garden furniture arrived yesterday and I'd just like to say how pleased we are with it. The boys who delivered it were very efficient and polite... Many thanks once more.
Mrs Fletcher, Carmarthenshire

Sent: 10th March 2007 13:18
The two guys who delivered and assembled the table and chairs we bought from you have just left. The care and attention to detail they paid to the garden furniture was really impressive: they are superb ambassadors for your company. The table, chair, cushions and parasol are much better than we expected. This has been one of those rare occasions when (as hard bitten and frequent purchasers over the internet) the product and service has far exceeded our expectations. I shall be promoting your company to anyone who cares to listen - thanks very much.
Name/Address withheld

Sent: 19th Jan 2007 11:12
Many thanks for your prompt delivery of my Antigua table and chairs - ordered on Thursday, delivered on Sunday is quite something. I was also impressed with your level of care, attention to detail, and courteous service; and I'm delighted with my purchase.
Regards
Alan Marshall,Doncaster

Sent: 9th Dec 2006 10:20
...prompt delivery, friendly customer services and the teak garden furniture was absolutely stunning. Our garden looks complete now.
P Lakeland, Derby

Sent: 31st July 2006 10:20
Just to say this must be my best buy in years. The fiji set arrived as promised conveniently on Saturday morning and it's even more beautiful than I thought. We spent the entire weekend ooing and aaing over it - and at half price what fabulous value for money!
Mrs F.Brady

Sent: 18th July 2006 11:52
After sending the set back to the cowboy from eBay, I placed an order with Faraway. What a difference! We really can't thank you enough for all of your time and patience. Out of desperation, and because we burnt our fingers with eBay (never again!) we almost bought a set from John Lewis for 4x your price and not nearly as nice...
Ashley Woods

Sent: 12th July 2006 12:41
...What a beautiful tree bench!!!
Peter Kingwill

Sent: 5th July 2006 15:43
...Thanks for the quick delivery and assembly of the garden furniture...
Mrs L Wannell, Welwyn Garden City

Sent: 3rd July 2006 13:12
...Excellent quality set for the money, I am very happy with my purchase.
Mr J Bowskill

Sent: 23rd June 2006 8:52
...My best online purchase all year. My wife was over the moon when it arrived. Thanks for helping with the surprise; she did not suspect a thing until the drivers arrived. Well done.
Mr R Cohen, London

Sent: 21st June 2006 9:20
Just a quick message to say thank you for the teak set your drivers set up for us at the weekend. We will recommend you to all of our friends. They even gave the set a light sanding prior to taking all the boxes and leaving. Many Thanks guys!
Lenoo, S.

Sent: 18th June 2006 21:13
...excellent quality teak garden furniture.many thanks.
Mr W Murfet

Sent: 18th June 2006 15:44
...Good website. Extremely easy to use. Glad we ordered from you and will recommend you to our friends.
Ms Lucy Cordell

Sent: 17th June 2006 16:58
...your advice was invaluable. expect to hear from us again.
Manjeet Lidher

Sent: 15th June 2006 22:01
.Amazing tree bench, fits perfectly and looks absolutely gorgeous. I have attached a small picture as requested.
Mr Kelledy, Leeds

Sent: 15th June 2006 20:34
.Very satisfied with the level of service. I really appreciate you resolving the matter in so quickly. The BBQ went fine in the end and all the guests were impressed with our new teak garden set. Let me know when the cushions arrive, Naomi said she will remove the delivery charge for us..
Mr R Deacon

Sent: 12 June 2006 10:59
hi,
i received the bag on friday morning thank you, i'm very pleased with the level of service i have encountered whilst using your company and i would not hesitate to recommend you to my friends....once again thank you :)
J.C.Kindleyside